The Sit and See ® Observation Tool

A tool to capture and celebrate care and compassion in any care setting

Developed by Lynne Phair, this simple observation tool captures and records the smallest things that make the biggest different to care. No other observation tool enables the microdetail of care and compassion to be recorded and celebrated. For example, a momentary smile, a little banter or a reassuring touch. The tool enables the observer to record how care is delivered in minute detail rather than simply records in general terms or record what care is delivered.

For staff who use the tool, they see care through the person’s eyes which gives them an understanding of the difference their interactions can really make to patient dignity, care and compassion. They also learn, to reflect and discuss care and compassion and the challenges of delivering compassionate care, while no longer excusing dispassionate care.

The tool captures the culture of care and thus acts as a primary prevention tool in the restraint reduction process.

The tool records both quantitative and qualitative data, compassionate and dispassionate care. It is being used from Ward to Board, by Providers, Commissioners, volunteers and lay inspectors and students. Anyone can be trained to use the tool, no medical or nursing expertise is required.

The tool has different versions to reflect different care settings, each version written with staff from the speciality.

The tool is listed as an example of good practice in the Government response to the Francis Report “Hard Truths” and can be read on the UK Government website here

Find out more about Sit&See® at